January 31, 2022
Youâve definitely noticed it too: every single one of those fancy tablets that you use to check out in cafes and bubble tea shops seems to have started demanding a tip. Theyâre called a Point of Sale terminal, or POS terminal, which could be a fitting initialism depending on how you feel about them.
My usual course of action is to pounce on the No Tip button as quickly as I can, while attempting to avoid eye contact with the person behind the counter like I just yanked a half-eaten sandwich from their mouth.
This person just made my bubble tea â why am I tipping them for that? What are they supposed to do, not make it? Thatâs kind of what Iâm paying for.
The reasons for why this phenomenon has started popping up are clear: the companies that make POS software, often Toast or Square, have learned that you can convince a certain percentage of people to tip when prompted. So why wouldnât you? If you donât ask, youâre literally leaving money on the counter.
Thatâs also part of why I want to mash the No Tip button so badly. It feels like Iâm being tricked by a company that has figured out how to exploit a certain percentage of people. But not me! Iâm no sucker.
But a couple months ago, I asked my friend Ian what he does in these situations. âI usually leave a tip,â he told me. âI see it as some sort of wealth redistribution.â
I must admit that hearing this hasnât realigned how I act entirely, but itâs nudged me in the Yes Tip direction. Why am I clutching my pearls over less than a dollar?
I couldnât tell you with that much precision how much money is in my wallet right now. And if you asked how much moneyâs in my bank account, Iâd have an idea, but to be honest I might very well be off by at least $50-$100.
So if a 83 additional cents disappeared from my bank account, would I notice? Absolutely not. In fact, if I noticed that I was defrauded of that amount by a boba shop, I likely wouldnât think that it was worth disputing with my bank.
This is all to say that the difference in price is negligible for someone whoâs relatively quite privileged, like I am (and you may very well be too).
So if the amount of money is negligible for me, isnât it also negligible for the establishment Iâm so kindly giving it to?
Yes and no.
Ian has an interesting point about wealth redistribution. The money is going from me, someone whoâs relatively privileged, to the people who work at the cafe, who are likely less privileged than I am. So in a real sense, those cents have more value when outside of my clutches.
But thereâs another argument to be made here: by being generous with tips, Iâm practicing being a generous person. Iâd like to be someone whoâs generous, whether with money or with time, energy, or an ear. And tipping generously, even when it doesnât feel compulsory, sorta encapsulates a part of who Iâd like to be.
So Iâm going to make an effort to tip better. And in general, to be a better human, even when the cashier canât see my side of that POS.
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